FAQ’s

We understand that there are details on our product pages, but possibly not the details that you are thinking about. So we have created a Frequently Asked Question (FAQ) page to hopefully help you. If you still have a question about our policies or products, please feel free to contact us by clicking on the Contact Us page and asking your question

Shipping

After placing an order, how long do I have to wait to receive my product(s)?

• All items in our warehouse ship within 24 hours unless you order on a Saturday. We will then ship your order on Monday.
• If there is a holiday on a Monday, then we will ship on Tuesday.
• If the item you have ordered is out of stock, you will be notified when you place your order. The item will be shipped as soon as it is back in stock.
• Our warehouse is located in Yonkers, New York. If you live on the East Coast, your product will arrive within a few days. If you are on the West Coast, then it will be about 5 days.

What shipping carrier do you use for orders that qualify for free shipping?

• We use USPS Ground Advantage for all of our orders unless a customer pays for shipping and chooses a different shipping carrier. USPS Ground Advantage includes insurance for free for all orders under $100.

My tracking number says that my order has been delivered, but I did not receive it. What should I do?

• Please contact us. Unfortunately, this does happen occasionally, but USPS does use GPS on all deliveries. If they can prove that your order was delivered to your address, then someone may have stolen the package from your delivery area. We are not responsible in such a case. We can start a claim with USPS, but if they have proof of delivery, we cannot refund your purchase price.

What if the tracking number never shows delivery and it has been more than two weeks?

• Please contact us. USPS Ground Advantage offers insurance up to $100. We can put in a claim and if USPS agrees that your package is lost, you will be refunded in full.

Damaged Product

What if I received a product and it is broken or damaged?

• We must be notified as soon as you receive a damaged or broken product. This means – send us an email within 2 days of receiving the product. You must attach photos to the email, and videos if necessary to show the damage.
• If we can fix the product, we will offer a free return shipping label, then fix the product and return it to you free of charge.
• If you damage a product, we can offer support to help you with fixing the product. We can do a Zoom call to help with support. You will have to pay for replacement parts, plus shipping. Or, you can for return shipping, we will fix the product and ship it back to you at your cost, plus any replaced parts.

Returns

Do you accept returns?

• If you change your mind and do not wish to keep a product, you can return it within the 30-day window. This begins from the day you receive your product. You are responsible for the return shipping cost.
• We do not refund the shipping fee that you paid for the product originally; however, if the product is not damaged and is in re-sellable condition, we will refund the full product price.