FAQs

We use USPS Ground Advantage for all of our orders unless a customer pays for shipping and chooses a different shipping carrier. USPS Ground Advantage includes insurance for free for all orders under $100.

Please contact us. Unfortunately, this does happen occasionally, but USPS does use GPS on all deliveries. If they can prove that your order was delivered to your address, then someone may have stolen the package from your delivery area. We are not responsible in such a case. We can start a claim with USPS, but if they have proof of delivery, we cannot refund your purchase price.

Please contact us. USPS Ground Advantage offers insurance up to $100. We can put in a claim and if USPS agrees that your package is lost, you will be refunded in full.