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Terms of Service
All information, including email addresses, submitted on this website is kept in our database. It is not shared with any other company. Our affiliated merchant services provider does not share your credit card information with us. If you create an account on our site, the data you provide will be kept confidential.
Shipping
Most products are under one pound, so they will be shipped via USPS First Class. If you buy multiple items and they weigh more than a pound, your order will be shipped via Priority Mail.
International orders will be shipped using either First Class International or Priority Mail International. Orders over $69 in the continental US will be shipped for free. We usually ship products within 24 hours of receiving orders.
An exception to this would be if an item is out of stock. If this happens, we will contact you by email to see if you are willing to wait. Please understand that Sundays and holidays will extend the 24-hour shipping time.
Refund Policies
If you receive a damaged product, we will happily provide a refund or replacement. You must send pictures of the damaged product within five days of receiving it. We also require photos of the packaging.
Materials on this website may be returned within 30 days of shipment delivery date if they are in brand-new condition. You must call 1 (800) 523-9417 to explain the reason for the return.
Fees and Other Charges
Shipping fees paid by either The Knitting Enthusiast or the customer are not refundable if the products are returned. Customers are responsible for return shipping fees unless a product is damaged.
All return shipping fees are shouldered by the buyer. Please ensure all packages are complete. Payments for initial shipments are nonrefundable. There is an 8.875% sales tax charged on all orders delivered to a New York zip code.
Contact Our Team for Further Details
Send us a message for more information about our terms and conditions. We will be happy to address any questions or concerns you may have about the policies surrounding our products.